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Service Foreman-Rental (PRJ) in Jackson, MS at Puckett Machinery Company Inc

Date Posted: 9/5/2018

Job Snapshot

Job Description

We are seeking a Service Foreman with seasoned diesel mechanic experience to lead our team of shop-based technicians at our rental services branch in Richland.  We offer competitive compensation, great benefits, and a standard workweek schedule. The position reports to the Service Manager.

Essential Functions, Duties, and Responsibilities:

  • Supervise and coordinate the function of a team of shop-based service technicians to ensure that all repair operations are executed at a consistently high level of quality and customer satisfaction and in compliance with all related regulatory requirements. Assist with hiring, training and evaluating employee performance; prepare and administer disciplinary actions; prepare staffing schedules and assignments; facilitate employee training and development to ensure the team develops the necessary skills to achieve maximum results.
  • Support and enable the administration of the service work order process and communication with the customer throughout. Take the lead on the preparing customer quotes.  Collaborate with the Service Coor-dinator/Planner to ensure the timely opening and closing of jobs in the company’s billing system to include posting of technician timecards, preparing/tracking external quotes, parts ordering/tracking, coordinating/expediting service schedules, and performing related reporting and filing in accordance with all company policies and procedures and standards for quality.
  • Meet daily with the Service Manager to ensure that all parties are updated on work in progress and to update/maintain same in the management information system (RentalMan). Keep all stakeholders (machine sales, product support sales, customer) regularly updated on the status of machine repairs – customer updates must be done on a daily basis.
  • Engage personnel to inspire and embed an overall culture of safety. Administer and enforce high standards for housekeeping and safe work practices. 
  • Support the performance of the outside sales professionals driving the sale of product support services (parts, service, and preventive maintenance) as well as new and used equipment and to achieve sales growth and profitability goals. Partner with same to build and fortify profitable customer relationships.

Assist with ordering, maintaining, and warehousing an adequate inventory of repair parts to support both CAT and Allied rental fleet machines.

Job Requirements

Required Knowledge, Skills, and Abilities:

  • High school diploma or GED equivalent required. Associate or higher level degree from accredited institution in a sales, business administration, or related discipline preferred.
  • Minimum 6-8 years of work experience as a service technician in an automotive or truck engine repair shop or a retail parts counter salesman and/or service planner in a parts sales and service shop environment required. Therein, a minimum of 2-4 years of dedicated supervisory experience required.
  • Ability to read and comprehend moderately difficult computer-based schematics, specifications, service and parts literature, technical bulletins, safety manuals, and other related publications.
  • Solid mechanical systems knowledge of diesel engines/engine failures, electrical and hydraulic systems.
  • Refined customer relations, written, verbal, and interpersonal communication skills.
  • A refined “hands on” leadership style which is motivating and optimizes team effectiveness.
  • Ability to collaborate effectively with all levels of staff and management and mentor those who report through the position.
  • Ability to resolve customer service conflicts with professionalism and consistent application of company policy;
  • Ability to multi-task, prioritize work load, and effectively delegate in a fast-paced, detail and deadline oriented environment.